| For any computer, login, password, network, phone, or printer issues please contact the Helpdesk. Once a call or email is submitted to the Helpdesk, a trouble ticket will be generated and a technoogy specialist will be dispatched to resolve the issue. |
You can contact the Help Desk in 1 of 4 ways:
1) By Phone:
INSIDE TEL: 5555
OUTSIDE TEL: 412-291-6367
In the classroom: by picking up the classroom phone and waiting for 10 seconds
2) By Email:
EMAIL: aiphelp@edmc.edu
3) Online:
Click Here to Submit your Request Online
4) Window:
you can go directly to the Helpdesk window located on the 6th floor
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Hours of Operation
Call In Availability:
Monday through Thursday
7:30 am - 10:00 pm
Friday
7:30 am - 6:00 pm
Saturdays
7:30 am - 4:00 pm
6th Floor Window Availability:
Monday through Thursday
8:00 am - 7:30 pm
Friday
8:00 am - 6:00 pm
Saturdays
7:30 am - 4:00 pm |
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Forms For Faculty and Staff
MAC Form
Software Request Form |